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Joe (Singapur) , 40-49 godina , Muškarac
Bought this a few months back. I used this for a month less than 5 times when the unfortunate happened. I locked my bike at ikea Tampines and went to run errants. Came back with the lock locking my bike permanently. Guess what? I have to carry my bike home. In the end I ended up calling Lalamove to send me back. Have to borrow a wire cutter to cut the lock to free my bike. So I come to a point ... cheap not equal to good all the time.
We do sincerely apologize for the inconvenience caused by the combination lock. We will feedback to production to have better QC standards. If you wish to have the product refunded, you can do so at any of our stores.
Cycling Department Joo Koon
Joe found this answer helpful